Carpet Cleaning FAQ's

• How long will it take my carpets to dry?

  Normally between 2 and 6 hours. It all depends on what type of carpet you have, humidity, air flow, level of soiling. You carpet pad and sub-flooring do not get wet.

• What do I need to do before the technician arrives at my house?

  It's best if you can have smaller items picked up like toys, pictures, files, etc. It will pro-long the process, and make it difficult to focus on the cleaning if the technician is having to spend time picking up items that could have already been put away.

• Do you move furniture?

  Yes! We move most furniture. Couches, chairs, tables, night stands, end tables. Items that we do not move are beds, large entertainment centers and computer desks.

• What is your minimum charge?

  $90

• Will hot-water extraction (steam cleaning) damage my carpet?

  No! Hot-water extraction is the method preferred by the major carpet manufacturers. It is widely considered the best method of removing embedded soils and other contaminants.

• Can you fix indentions in my carpet from heavy pieces of furniture?

  Sometimes. It depends on what type of carpet it is. Different carpets have different characteristics.

• Can a carpet cleaner properly clean my carpets for $9.95 a room?

  Probably not! Cleaning chemicals play a crucial role in the restoration of your carpet. Less expensive chemicals can potentially leave damaging residues in your carpet that can cause rapid re-soiling or oxidation of the fiber. Additionally, most carpet cleaning related problems are due to technician error. An unbelievably low cost is a questionable sign.

• Can you get the pet odor out of my carpet?

  Pet odor is a very common problem that could be much more complex than on first impression. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered. The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate this problem, the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied. In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, can not guarantee complete removal of the odor.

• How much better can a professional clean my carpets than doing it myself?

  Ahhh...yes, the doityourselfer. Equipment and what type of chemical you use plays a crucial role in carpet cleaning. There is nothing on the consumer level that can give you the type of cleaning power you need. There is also the experience factor that only someone in the industry can provide to you the quality of cleaning you need.

• Can I pay with a credit card?

  Yes! We accept visa/master card on site. You may also make a payment with check or cash. You may also make payments via our web site with any major credit card.

• Are you insured and certified?

  Absolutely!

• Is the technician that comes to my house experienced?

  Always. Our technicians are certified with the IICRC. This is the only body governing our industry.

• Do your employees speak english?

  Yes. Heartland Steam Cleaning employees are also uniformed and maintain a positive attitude.

• How Safe are your cleaning chemicals and methods?

  Very! The chemicals we use are non-toxic. Most are even 100% biodegradable and all organic. Safe for pets and kids!