At Heartland Steam Cleaning, we practice the hot-water extraction (steam cleaning) method. There are many different competing cleaning practices, but steam cleaning is widely considered a superior restoration cleaning.

This method out performs other methods when removing embedded soils and other contaminants that are trapped in your carpet. Steam cleaning is also the preferred method by many major carpet manufacturers like DuPont and Shaw.

With every cleaning you receive at no additional charge:

• No obligation estimate
• Pre-treatment
• Furniture Moving (most)
• Deep steam cleaning
• Spot removal
• Carpet Grooming

How carpet cleaning works

1. When our professionally trained, uniformed technicians arrive at your home and introduce themselves, they will begin by asking to be escorted throughout the areas to be cleaned.
2. After the pre inspection, the tech will start the cleaning by applying a hot enzyme-based carpet pre-conditioner. Focusing on spots and stains, this treatment is applied everywhere, regardless of level of soiling. This treatment will help break down soils, and loosen oil deposits.
3. The next step is to move necessary furniture. The furniture pieces are only moved out just enough to expose the areas underneath. Once pulled out, the carpet underneath is thoroughly cleaned and the furniture is moved back to its original position with protective blocks placed underneath the legs to prevent bleeding.
4. All open areas are extracted.
5. When the area is completely cleaned the carpet is then groomed with a carpet rake. This helps the carpet dry faster, and removes cleaning marks.
6. After the cleaning the tech performs a post inspection walk through.
7. The tech will ask the client to inspect the areas to make sure they are completely satisfied. We will not accept your money without your complete satisfaction.

So what is this deodorizer treatment?

All carpet and upholstery we clean gets treated with deodorizers for no additional cost. The treatment is not just a fragrance applied after the cleaning, but an actual odor counteractant chemically designed to attack and destroy odors. It's pet and kid safe and completely non toxic.

The smell is not overbearing or unpleasant. In most cases it will dissipate within a couple days. It's specifically designed to neutralize odors during the cleaning. Most of the time it will even get rid of pet odors. The deodorizer will also help eliminate everyday household odors for homes without pets.

Optional Carpet Cleaning Services

Since we are a full service carpet cleaning company, we offer other services that are sometimes necessary.

• Carpet Pet Urine Contamination

  All carpet and upholstery we clean is deodorized at absolutely no charge. And even though the deodorizer treatments we use are powerful odor killing enzymes, sometimes just a simple clean and deodorize treatment won't eliminate pet odors. Pet stain odor is a very common problem that could be much more complex than on first impression. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. Pet urine creates a problem that is multi-layered. The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate this problem, the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied. In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required.

• Carpet Protection

  As your carpet starts to age you lose protection because the protective coating that acts as an invisible shield will wear away. This coating is commonly referred to as “scotch guarding.” This phrase just a nickname. What is applied is actually a teflon. It’s a good idea to have this re applied, as the scotch guarding applied during the manufacturing process will only last so long. We apply this through a pressurized solution line after the cleaning is completely finished. This is charged per area, at $15 per area. This is not an all-or-nothing service. You can have the applied in one room, or all rooms.

• Carpet Paint Removal

  Although we do not charge extra to spot stains, if there is a significant amount of paint on the carpet extra charges may be applied. We will provide you with an estimate to remove all the paint during the pre-inspection. We will never charge you for something that you were not aware of.

Carpet Cleaning FAQ's

• How long does it take the carpet to dry?

  Normally between 2 and 6 hours. It all depends on level of soiling, room temperature, humididty, type of carpet and air flow.

• Will steam cleaning damage my carpet?

  No! Steam cleaning is the method recommended by some of the largest carpet manufacturers in the world like Dupont and Shaw. As a matter of fact their warranties require you to professionally steam clean your carpet at least every 18 months.

• What results should I expect?

  Very clean carpet that is visibly more appealing and feels cleaner and smells nicer. General soiling like dirt, food and drink spills come out easily. But there are some food colorings, dyes and urines stains that can be permanent. It's not that the carpet is still dirty, it's just that it is discolored. No carpet cleaner can guarantee that any spot comes out.

• Do you move furniture?

  We move most furniture like couches, chairs, tables, night stands etc. We do not move entertainment centers, computer desks, items with electronics on them or dressers with attached mirrors.

• How often should I clean my carpets?

  The carpet manufacturers recommend at least every 18 months. We recommend once a year for normal households. For homes with pets and kids it may be wise to have them professionaly cleaned at least twice per year.

• Does it matter what type of carpet I have?

  Not really. Nylon and olefin make up for about 90% of all carpet found in residential homes. Both are synthetic and both are safe to steam clean.